Managers spend most of their time talking. Like wrenches for the plumber, words are our most frequently used tools of communication. But words don’t always do the job.
When Words Fail
Managers spend most of their time talking. Like wrenches for the plumber, words are our most frequently used tools of communication. But words don’t always do the job. In fact, they can do the opposite of what we intended: without our intending it, they can antagonize, inhibit, insult or threaten. Words carry risks we cannot […]
March 06, 2012
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New!
HBR Learning
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.